eBay Photography Workflow: How I Sold Model Ford Cars and Handled Buyer Issues (Part 2)

Studio Workflow and Customer Experience

This article explores my photo setup, editing workflow, and the first signs of customer issues. Learning how to adapt early helped me improve quality and avoid future mistakes.

Prologue: Lessons from Early Sales

In the first week, 90% of the cars arrived safely. But two models raised concerns:

A Ford Mondeo BTCC looked more damaged than expected.
An Ultimate Green Ford Focus RS had paint blemishes and misaligned wheels.

A mix of positive and constructive feedback

Buyers shared photos of the issues. I issued full refunds and arranged returns.
One buyer, who paired the green Focus RS with a black RS500, gave balanced feedback. They appreciated the refund and the honesty of my page.

Building an eBay Photography Workflow That Scales

Hot Wheels listing description showing the detailed, accurate copy that built buyer confidence and encouraged purchases

Listing description proof showing the detailed, accurate copy that built buyer confidence and encouraged purchases.

To maintain listing quality, I built a reliable eBay photography workflow that allowed me to scale production without losing consistency:

Set up a mini studio with consistent lighting and angles.
Use a Sony A7III with a Nikon F-mount lens for sharp macro shots.
Edit in Lightroom, enhancing clarity while preserving accuracy.
List strategically, starting with high-interest models to draw traffic.

I often listened to music or podcasts during the process to stay focused, especially when aiming to take advantage of eBay's promotional listing weekends.

Managing Efficiency with AI

To speed up descriptions, I used AI-generated drafts as starting points. I always reviewed them carefully to correct inaccuracies, add the "can combine postage" note, and maintain a personal tone.

This helped me stay productive without compromising quality.

Conclusion

This phase taught me the importance of sharp photography, detailed editing, and handling customer dissatisfaction with professionalism.

What challenges have you faced in your own selling journey? Let me know in the comments.

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What to Do Next

Continue through the series to see how this work develops in practice.